None of the AT&T customer service reps that I spoke with could even understand how an app could use a phone connection, indicating that a third-party app is triggering something in the AT&T system and they do not understand it, nor do they have any intention of working on their end to remedy the situation. WhatsApp has nothing to do with the charging structure. Furthermore, a $3/min rate that is set by AT&T (not by WhatsApp) for international calls is way out of line with current market prices, and nothing in my past call history on the phone app suggests that an international call was made. It is not a phone call versus data transfer until the transfer from the phone to the tower.Īlso, the charging for unlimited data (that the app should be using) or wifi (no charge) is completely separate from the charging structure of phone calls. AT&T handles signal routing in both data and phone call channels once the signal gets to a cell tower, that is not under WhatsApp control in any way. There is no clarity as to why in some cases the phone connection via AT&T is triggered, and in other cases it is not. I can find no disclosures from either company indicating that WhatsApp may unexpectedly (and in an inconsistent pattern) suddenly use my phone connection - no other app besides the native phone app should be using the phone connection. WhatsApp uses data, so should be connecting via my unlimited data allotment. None of those circumstances are the case here. In that case, Netflix uses my data allotment, I know in advance that it does, it always does, the charging structure is all one system, and I have every ability to monitor my data usage in advance to avoid unexpected charges. ![]() I would not agree that it is remotely like the Netflix example you give.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |